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обновлено 5 дней назад

Customer Success Manager (FinTech)

Формат работы
remote (только Europe)
Тип работы
fulltime
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Manager (FinTech): Manage B2B partners from contract signature through renewal, ensuring positive experiences and successful outcomes for launching US securities and crypto trading apps worldwide with an accent on relationship building, adoption driving, and risk mitigation. Focus on forecasting growth, delivering QBRs, collaborating cross-functionally, and influencing product roadmap priorities.

Location: Remote (EMEA). Comfortable working EMEA hours (GST/GMT/ET).

Company

US-headquartered self-clearing broker-dealer and brokerage infrastructure provider for stocks, ETFs, options, crypto, fixed income, and 24/5 trading, serving hundreds of financial institutions across 40 countries via institutional-grade APIs.

What you will do

  • Act as primary contact for B2B/enterprise customers, driving relationships from app launch to renewal.
  • Ensure customer satisfaction, retention, and success; manage escalations with empathy.
  • Monitor progress toward goals, identify risks, and drive adoption of hirify.global features.
  • Deliver QBRs and executive reports aligning customer goals to platform outcomes.
  • Own full customer lifecycle: onboarding, activation, expansion, renewal.
  • Collaborate with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap.

Requirements

  • 4-6 years of experience in customer success, managing relationships
  • Comfortable working EMEA hours (GST/GMT/ET) in remote setup
  • Understanding of SaaS and APIs
  • FinTech experience, especially broker-dealer business
  • Exposure to large and small companies
  • Ability to work remotely and independently; team player with ownership and transparency

Nice to have

  • Startup mindset for fast-paced environment
  • Experience with international B2B clients

Culture & Benefits

  • Global distributed team of 230+ across USA, Canada, Japan, Hungary, Nigeria, Brazil, UK, and more
  • Competitive salary and stock options
  • Health benefits
  • New hire home-office setup: one-time $500 USD
  • Monthly stipend: $150 USD via Brex Card

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