Middle IT Helpdesk Engineer (IT Support)

TL;DR

Middle IT Helpdesk Engineer (IT Support): Providing first-line technical support and resolving incidents for local and remote employees with an accent on SLA standards, hardware maintenance, and device configuration. Focus on managing MDM/EDR platforms, automating onboarding/offboarding workflows, and ensuring endpoint security compliance.

Location: Hybrid (~3 days/week in Warsaw, Poland)

Company

hirify.global is a software development company providing professional IT staffing and engineering services.

What you will do

• Resolve technical incidents via Jira Service Desk, Slack, and email according to SLA standards.
• Manage end-to-end onboarding and offboarding, including laptop preparation, configuration, and courier coordination.
• Administer and configure devices using MDM platforms (Intune, Kandji) and manage EDR solutions (ESET).
• Manage user accounts, groups, and access rights within Google Workspace.
• Maintain accurate equipment records in the asset management system.
• Participate in internal IT projects, process improvements, and support internal events/webinars.

Requirements

• 3+ years of experience in IT support.
• Proficiency in installation and configuration of macOS and Microsoft Windows.
• Experience with corporate ticketing systems (e.g., Jira Service Desk) and antivirus solutions.
• English: B2 level required.
• Polish: A2/B1 level required.
• Familiarity with Google Workspace administration and SSO/SAML authentication.

Nice to have

• Hands-on experience with MDM tools like Intune, Kandji, or Jamf.
• Basic administration and troubleshooting experience with Google Cloud Platform (GCP).
• Knowledge of hardware troubleshooting (RAM, SSD, battery issues).
• Basic understanding of networking tools (ping, traceroute, ipconfig).
• Proficiency in Ukrainian or Russian.

Culture & Benefits

• Paid vacation, sick days, and floating holidays.
• Compensation for sports and health insurance.
• Professional development through English classes and training compensation.
• Opportunities to participate in corporate charity initiatives.