Project Support Coordinator (iGaming)

TL;DR

Project Support Coordinator (iGaming): Coordinating support requests and development tasks for a leading iGaming software developer with an accent on cross-functional communication and process optimization. Focus on facilitating agile ceremonies, tracking integration progress, and bridging the gap between support and development teams.

Location: Warsaw, Tbilisi, or Remote (if based in another city)

Company

hirify.global is an innovative B2B iGaming software developer known for pioneering the crash-game format with its flagship title Aviator.

What you will do

• Monitor and track incoming support requests and corresponding development tasks.
• Follow up on task ownership, progress, and deployment status to ensure timely execution.
• Facilitate daily stand-ups and retrospectives, acting as a coordination point between support and development teams.
• Support and improve internal workflows and track integration processes, escalating delays when necessary.
• Provide regular status updates to the support team regarding task progress.

Requirements

• Experience in technical support, preferably within the gaming or iGaming industry.
• Basic understanding of technical concepts such as IP, VPN, configurations, deposits, and betting mechanics.
• Strong communication and coordination skills with a proactive, solution-oriented mindset.
• English: Intermediate (B1–B2) level required for written communication.
• Ability to work effectively in a fast-paced and sometimes stressful environment.

Nice to have

• Previous experience transitioning from support into coordination or Project Management roles.
• Experience working with metrics, task tracking, and process optimization.

Culture & Benefits

• Flexible work model: option to work from offices in Warsaw and Tbilisi or remotely.
• Generous time off: 26 business days of paid vacation, plus 7 days off and 7 sick days annually.
• Provision of all necessary corporate hardware from day one.
• Comprehensive benefits catalog including medical insurance.
• Bi-annual global corporate events in exciting cities worldwide.