Customer Specialist II (Logistics)

TL;DR

Customer Specialist II (Logistics): Managing a portfolio of customer accounts and monthly shipments within a brokerage environment with an accent on operational execution and carrier coordination. Focus on optimizing track & trace processes, ensuring on-time delivery, and maintaining high-quality shipper and receiver relationships.

Location: On-site in Monterrey, Mexico

Company

hirify.global is a market-leading enterprise technology company powering intelligent logistics.

What you will do

• Manage a portfolio of customer accounts and approximately 160 monthly shipments.
• Coordinate shipment coverage and monitor track & trace, PODs, and service issues.
• Maintain professional relationships with carriers, shippers, and receivers through timely communication.
• Update load statuses in TMS and reschedule pick-up/delivery appointments as needed.
• Prepare and share weekly and monthly KPIs for assigned accounts.
• Support the onboarding and growth of new business opportunities within the portfolio.

Requirements

• Bachelor's degree.
• Experience using TMS (Transportation Management Systems) for shipment tracking and monitoring.
• English proficiency for email and sporadic customer service.
• Must be based in Monterrey, Mexico for on-site work.

Nice to have

• 1 year of logistics experience.
• Knowledge of dashboard systems.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Culture & Benefits

• Opportunity to work at a market-leading enterprise technology company.
• Engagement with a vast carrier network serving Fortune 500 companies.
• Inclusive work environment as an Equal Opportunity/Affirmative Action employer.