Retention Manager (E-commerce)

TL;DR

Retention Manager (E-commerce): Developing and optimizing end-to-end retention and lifecycle strategies across email, SMS, and on-site experiences with an accent on subscription growth and churn reduction. Focus on building high-impact flows in Klaviyo, optimizing the Loop + Shopify stack, and improving LTV through structured A/B testing.

Location: Flexible work arrangements

Company

hirify.global (Pets Are Kids Too) is a pet longevity brand on a mission to help pet parents keep their furry family members feeling their best every day.

What you will do

• Develop and optimize end-to-end lifecycle strategies across email, SMS, and on-site experiences.
• Build and optimize high-impact flows in Klaviyo, including onboarding, education, and winback paths.
• Drive subscription retention using Loop and Shopify, running experiments to reduce voluntary and involuntary churn.
• Own retention reporting, managing cohort analysis, LTV, rebill rates, and subscription health dashboards.
• Run structured A/B tests on offers, messaging, and channel mix to create repeatable playbooks.
• Collaborate with CX, Product, and Marketing to improve the full customer journey from acquisition to long-term engagement.

Requirements

• 3-7+ years in lifecycle, CRM, or retention marketing, ideally within DTC, e-commerce, or subscription models.
• Essential experience in subscription retention with a focus on rebill rates, LTV, and cancellation rates.
• Hands-on experience with Klaviyo, Iterable, or Braze, and subscription tools like Loop or Recharge.
• Strong analytical skills to translate cohort and funnel data into actionable strategies without a dedicated analyst.
• Excellent copy instincts and customer empathy to lead with product outcomes over discounts.

Nice to have

• Experience in pet, wellness, or CPG industries.
• Familiarity with Shopify, Triple Whale, and survey tools such as Fairing or Typeform.
• Experience working within a CX/support team to build retention-focused programs.

Culture & Benefits

• High-performance, collaborative, and outcome-driven environment without corporate politics.
• Competitive salary and equity upside.
• Flexible work arrangements and wellness perks.
• Annual team retreats and dedicated learning budgets.
• Direct exposure to leadership and investors while scaling a portfolio of brands.