Enterprise Customer Support Engineer

TL;DR

Enterprise Customer Support Engineer (SaaS): Handling the most complex product issues, escalations, and enablement for hirify.global's data intelligence platform with an accent on troubleshooting Java web apps, REST APIs, integrations, and security technologies. Focus on leading resolutions, mentoring global support team, and contributing to knowledge base.

Location: Remote, Australia. You must have work authorization to work in Australia

Company

hirify.global is a SaaS leader in data intelligence and governance, committed to customer excellence.

What you will do

• Lead customer escalations across regions, providing updates on resolution timelines.
• Liaise with developers, product managers, and experts to resolve complex issues in hirify.global products and integrations.
• Conduct training sessions and contribute to the knowledge base on technical topics and new features.
• Promote advanced technologies and best practices to create innovative solutions.
• Participate in on-call rotations for severe issues.
• Manage diverse tasks as a technical leader in the global support organization.

Requirements

• Bachelor's degree or equivalent experience
• Work authorization to work in Australia
• 5+ years in customer-facing roles, ideally SaaS
• SME in complex hirify.global areas: specialties, skill groups, integrations
• Extensive knowledge of enterprise software architecture
• 3+ years troubleshooting Java web apps, REST APIs, integrations, databases (e.g., PostgreSQL)
• Excellent knowledge of security: TLS, SSO, LDAP

Culture & Benefits

• Flexible benefits program supporting diverse needs with competitive compensation, health coverage, and time off.
• Inclusion-focused onboarding, engagement, and communication practices.
• Equal opportunity employer celebrating diversity.