Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Resolving complex technical escalations and ERP integration issues for a global payables automation platform with an accent on root cause analysis and cross-functional collaboration. Focus on diagnosing API failures, managing critical production incidents, and mentoring junior engineers to improve system reliability.

Location: Hybrid in Medellin, Colombia

Company

hirify.global is a global fintech unicorn providing a cloud-based payables automation platform for high-growth companies like Amazon and Roblox.

What you will do

• Own complex technical escalations, performing root cause analysis and coordinating resolutions across teams.
• Diagnose and resolve ERP-related technical issues (NetSuite, SAP, etc.), including API failures, data mapping, and sync inconsistencies.
• Lead incident response for critical production issues, including executive-level communication and post-incident RCAs.
• Partner with Engineering and Product teams to identify systemic gaps and implement long-term technical fixes.
• Maintain and expand the internal Confluence knowledge base as a subject matter expert.
• Mentor other engineers on troubleshooting methodologies and best practices for customer communication.

Requirements

• 5+ years of experience in Technical Support or Product Support, ideally within FinTech, SaaS, or Financial Management.
• Solid experience with relational databases and SQL; MongoDB experience is a plus.
• Proven experience troubleshooting API integrations using Postman, REST, and SOAP, and proficiency in reading XML/JSON.
• Strong executive communication skills and the ability to manage high-touch customer relationships via Slack.
• Must be based in Medellin, Colombia for the hybrid work arrangement.
• Ability to work across time zones, coordinating with teams in the U.S. and Israel, including occasional late-hour shifts.

Culture & Benefits

• Opportunity to work at a high-growth fintech unicorn with $550M+ in funding.
• Collaborative global environment with offices in Silicon Valley, London, Tel Aviv, and more.
• Impactful role working with world-class clients like Twitch and GoDaddy.
• Benefits and support provided through global staffing partner SD Solutions.