Customer Service Specialist

TL;DR

Customer Service Specialist: Handling order taking, processing, fulfillment coordination, and problem resolution with an accent on providing consistent customer experience and building long-term partnerships. Focus on developing solutions to customer needs, effective communication, and quick resolution of issues.

Location: Hybrid role based out of corporate office in Weston, ON, Canada

Company

Leading global distributor of chemicals and ingredients essential to safety, health, and wellbeing.

What you will do

• Receive and process customer orders from beginning to end
• Develop solutions to customer needs and opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly

Requirements

• University degree or College diploma with specialized training (chemistry, sales, or customer service) + 2 years customer service experience
• Strong organizational aptitude, detail-oriented, excellent time management
• Strong problem-solving skills, ability to prioritize and multitask
• Team player, customer-oriented, self-motivated, confident with stakeholders
• Strong computer skills: Microsoft Office (Outlook, Excel, Word)

Culture & Benefits

• Global career advancement and mentoring opportunities
• Competitive salary and Total Rewards package with diverse benefits
• Employee Resource Networks for diversity, equity, and inclusion
• Commitment to sustainable solutions and inclusive culture