Partner Success Executive

TL;DR

Partner Success Executive: Managing relationships with French fitness and wellness partners, driving retention and onboarding within the hirify.global ecosystem with an accent on adapting global processes to local market needs. Focus on proactive partner support, contract negotiations, issue resolution, and building sustainable networks from the ground up.

Location: Hybrid in Paris, France (minimum 2 days per week in office)

Company

hirify.global is revolutionizing workplace wellness by connecting employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep partners via a simple subscription platform, headquartered in NYC with teams across Europe, North America, and South America.

What you will do

• Build and maintain long-term relationships with French fitness partners, focusing on retention and engagement.
• Manage onboarding and support via Zendesk as the main point of contact.
• Review and renegotiate commercial conditions for sustainability and profitability.
• Coordinate with Customer Experience and Finance to resolve issues and improve user experience.
• Identify at-risk partners and implement retention strategies.
• Provide market feedback to adapt workflows and contribute to regional projects.

Requirements

• Native French and fluent English
• 1+ year in user-facing or partner-facing roles (Account Management, Customer Success, Support)
• Comfortable with high-volume calls, video interactions, and challenging conversations
• Proactive, ownership-oriented in fast-moving environments
• Familiarity with Zendesk, Salesforce, Excel (plus)
• Passionate about networking and team collaboration

Culture & Benefits

• Free Gold hirify.global membership for you and up to 3 family members (gyms, digital programs, wellness resources)
• Flexible work with home office setup reimbursement and monthly allowance
• Flexible schedule aligned with time zones and personal needs
• Minimum 25 paid holiday days + birthday holiday
• 100% paid parental leave with ramp-back option
• Career growth via learning platforms, feedback, and internal opportunities