Customer Success Associate (Disclosure Services)

TL;DR

Customer Success Associate (Disclosure Services): Managing the customer journey and environmental disclosure processes with an accent on content creation, data management, and operational support. Focus on developing reporting materials, tracking regional metrics, and streamlining internal global processes.

Location: Hybrid: Must live within a commutable distance of the Sao Paulo office (2 days per week in-office)

Salary: R$46,800 - R$58,510

Company

hirify.global is a global non-profit that runs the world's only independent environmental disclosure system to drive Earth-positive decisions.

What you will do

• Create content and materials for webinars, events, and customer calls.
• Develop and format presentations and reports using PowerPoint and Excel.
• Maintain and update team databases and track regional performance metrics.
• Respond to external queries and provide operational support to Account Managers.
• Contribute to global initiatives aimed at streamlining internal processes and resources.

Requirements

• Must be based in or within commutable distance to Sao Paulo, Brazil.
• English: Proficiency required (CV must be submitted in English).
• Ability to work in a hybrid model with 2 days per week in the office.
• Experience in data management and resource creation.

Culture & Benefits

• Work for a global non-profit with a mission to balance people, planet, and profit.
• Collaborative environment working with a diverse, global team.
• Permanent employment contract.