Technical Support Engineer (Healthcare)

TL;DR

Technical Support Engineer (Healthcare): Delivering enterprise-scale software issue resolution and technical coordination for healthcare operations with an accent on Tier 2 support, data integration, and product deployment. Focus on managing post go-live technical features, analyzing healthcare data using SQL and Python, and bridging the gap between clients and internal product teams.

Location: Remote (Latin America). Must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay.

Company

hirify.global is a healthcare transformation company using machine learning and generative AI to optimize hospital operations and patient care.

What you will do

• Provide Tier 2 technical support and triage or escalate software issues to the appropriate technical teams.
• Lead technical projects for post go-live product solutions, managing dependencies and ensuring deliverables are met.
• Collaborate with Data Integration Specialists, Data Engineers, and Product Specialists to implement client-value solutions.
• Work with external client teams to understand evolving requirements and communicate technical approaches.
• Drive adoption of Periop and Inpatient solutions among core users, executives, and surgeons.
• Identify process improvement opportunities and mitigate project risks to ensure successful delivery.

Requirements

• Experience with SQL, ETL, Python, and BI support.
• Proven track record in enterprise-wide project management and cross-functional collaboration.
• Knowledge of inpatient and perioperative metrics, processes, and challenges.
• Experience supporting projects for hospital systems, such as EHR implementations.
• Ability to analyze data using JAVA/SQL code and complex Excel functions.
• Must be located in one of the specified Latin American countries.

Nice to have

• Experience with Epic or Cerner EHR systems.
• Proficiency with Looker analytics tools.
• Experience working with clinical or process consultants.
• 1+ years of professional experience in healthcare consulting or digital health.

Culture & Benefits

• Mission-driven environment focused on impacting the lives of patients.
• Opportunity to work with an exceptional global team using cutting-edge AI and behavioral science.
• Commitment to diversity, equity, and equal opportunity employment.
• Dynamic role combining project management, analytics, and technical coordination.