Knowledge Specialist (EdTech)

TL;DR

Knowledge Specialist (EdTech): Creating multi-lingual customer content and video tutorials with an accent on localization and quality assurance of product translations. Focus on producing help documentation, managing publishing queues, and ensuring high-quality multi-lingual product screenshots.

Location: Must be based in or able to work in-person from the Kitchener, Ontario office

Salary: $788 — $996 CAD per week

Company

hirify.global is a cloud company that is modernizing education and building the Future of Work by providing next-generation learning environments.

What you will do

• Develop how-to video tutorials for customers in multiple languages.
• Partner with the Localization Team to ensure the quality of product translations.
• Produce and distribute multi-lingual content for help documentation and release notes.
• Oversee and manage publishing queues to review and publish content created by colleagues.

Requirements

• Currently enrolled in a post-secondary program and will not graduate prior to the co-op role.
• Able to work 40 hours per week in-person from a hirify.global office.
• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
• Availability to work Monday to Friday, 9am to 5pm.
• Proactive and independent work ethic with excellent problem-solving abilities.

Nice to have

• Experience with GitHub for version control.
• Experience with MadCap Flare as a content management system.
• Experience in technical writing for software and process documentation.
• Experience using Canva for creating video tutorials.

Culture & Benefits

• Tuition reimbursement of up to $4,000 CAD through the SkillsWave Program.
• Access to mental health services, EFAP program, and financial planning.
• Flexible work arrangements and learning and growth opportunities.
• Dog-friendly office spaces at HQ.
• Home internet reimbursements and a competitive benefits package.