Application Support Engineer

TL;DR

Application Support Engineer (AWS/SQL): First-line support for business applications by managing system alerts, troubleshooting issues, and assisting internal teams and clients with an accent on debugging, root cause analysis, and system reliability. Focus on investigating logs, using monitoring tools like Datadog, handling incidents against SLAs, and improving system performance and workflows.

Location: Hybrid, based in London office

Company

hirify.global is a global technology organization focused on commercial payments.

What you will do

• Act as the first point of contact for system alerts and issues from clients and internal teams.
• Investigate alerts by analyzing logs and data to diagnose and resolve incidents.
• Use monitoring tools (e.g., Datadog) to detect and respond to system anomalies.
• Collaborate with cross-functional teams (Settlements, Compliance, Client Services, Connectivity) to maintain and improve reliability.
• Manage incidents in line with SLAs, perform debugging and root cause analysis, and optimize systems.
• Create and run scripts to query databases and work with REST APIs to debug integration issues; document common issues and resolutions.

Requirements

• Hands-on experience with AWS.
• Strong SQL and database skills.
• Experience with REST APIs.
• Strong debugging and troubleshooting skills.
• Experience with monitoring tools (e.g., Datadog).
• Strong communication and problem-solving skills.

Culture & Benefits

• Hybrid work setup with an office workspace and home office equipment.
• Company-issued equipment and formal hands-on training.
• 4x life insurance, pension scheme with 5% employer contribution, and private healthcare.
• 25 days holiday plus holiday buy/sell.
• Access to LinkedIn Learning and free rewards/discounts via Gratitudes.