Program Manager, Strategic Sales (SaaS)

TL;DR

Program Manager, Strategic Sales (SaaS): Coordination and execution of initiatives supporting the Strategic Sales team with an accent on acquisition, deployment, and product implementation for high-priority accounts. Focus on identifying high-impact opportunities to achieve OKRs, removing operational blockers, and optimizing the end-to-end customer journey.

Location: Must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

Company

hirify.global is a Hotel Tech unicorn providing a connected hospitality cloud and property management solution to global hospitality brands.

What you will do

• Develop strategies to grow Strategic Sales through acquisition, deployment, and product innovation.
• Identify high-impact opportunities and domain-specific challenges to achieve team OKRs.
• Act as a key cross-functional point of contact, advocating for Account Directors and customers.
• Standardize processes and resolve operational inefficiencies to streamline delivery.
• Mitigate project risks and track milestones through regular reporting and communication.
• Coordinate stakeholders to ensure internal and external projects align with long-term success.

Requirements

• Proven experience owning complex programs and coordinating cross-functional initiatives.
• Strong background in SaaS environments, ideally with enterprise or franchising business models.
• Experience across the customer journey including acquisition, partner management, and product delivery.
• Proficiency with project management (Jira, Asana), mapping (Miro, Lucid), and data tools (Excel, PowerBI, SQL).
• Ability to influence senior stakeholders and operate within matrix organizations.
• Must be based in the specified US states listed in the location section.

Nice to have

• Experience in the hotel/hospitality industry.
• Expertise with Salesforce, Gainsight, or customer service scoring (NPS, CSAT).

Culture & Benefits

• Company share program and unlimited paid holiday.
• Best-in-class parental leave (6 months for primary caregivers, 2 months for secondary).
• Flexible hybrid working options and a Workation policy allowing temporary work from other countries.
• Monthly "EDGE" time dedicated to personal development and growth.
• Home office setup budget and monthly healthcare allowances where applicable.