Senior D365 CE Functional Consultant (Dynamics 365 CE)

TL;DR

Senior D365 CE Functional Consultant (Dynamics 365 CE): Design, implement, and optimize Dynamics 365 Customer Engagement solutions with an accent on Sales, Field Service, Customer Service, and Customer Insights – Journeys alongside Microsoft Power Platform. Focus on translating business needs into configurations, automating processes with Power Apps and Power Automate, and supporting integrations with enterprise systems.

Location: United States (remote), up to 25% travel. All North American new hires onboarded in person at Tampa office (3 days).

Company

US-based Microsoft Gold Partner delivering ERP consulting, Dynamics 365 implementations, cloud migrations, and managed services for SMBs.

What you will do

• Advise clients on business needs, translating them into Dynamics 365 CE and Power Platform solutions aligned with objectives.
• Implement and configure Dynamics 365 Sales, Field Service, Customer Service, Customer Insights – Journeys, Power Apps, and Power Automate.
• Design integrations between Dynamics 365 and other systems, handle data migration, requirements gathering, testing, deployment, and post-go-live support.
• Troubleshoot functional and technical issues.
• Collaborate with architects, developers, project managers; contribute to documentation, knowledge sharing, and pre-sales activities.

Requirements

• Must be based in the United States as contractor.
• Strong experience implementing Dynamics 365 Sales and Field Service.
• Hands-on with Dynamics 365 Customer Insights – Journeys, Customer Service, Power Apps, Power Automate.
• Understanding of CRM processes, automation, data migration, integrations, system configuration.
• Excellent communication and stakeholder engagement skills; ability to work with distributed teams and international colleagues.
• Bachelor’s in IT, Computer Science, or equivalent; Microsoft certifications in Dynamics 365 or Power Platform desirable.

Nice to have

• Experience with Power Pages, Copilot Agents, Power BI, Dynamics 365 Business Central, D365 on-premise to online migrations.
• Pre-sales or solutioning activities; active U.S. security clearance or ability to obtain.

Culture & Benefits

• Dynamic, collaborative environment driven by values: team care, innovation, results, integrity; emphasis on diversity and inclusion.
• Flexible work arrangements including remote options; unlimited PTO for vacation, sick leave, holidays.
• Competitive health insurance, wellness/mental health programs; professional development with training, certifications reimbursement.
• Team recognition programs.

Hiring process

• Intro call to discuss background and fit.
• Predictive Index assessment for strengths and team alignment.
• Technical and cultural interviews on expertise, problem-solving, values.
• Team debrief and offer.