Enterprise Customer Success Manager, Exteriors

TL;DR

Enterprise Customer Success Manager (Exteriors): Develop and manage a portfolio of ~35 high-touch enterprise trade service accounts with an accent on gathering product usage intelligence, coaching best practices, and building senior-level relationships. Focus on solving complex problems with innovative solutions, analyzing engagement data for actionable insights, and identifying up-sell and cross-sell opportunities.

Location: US Remote (<15% travel nationwide)

Salary: $86,600 - $115,800 USD (US residents)

Company

SaaS platform empowering trade service companies in North America to maximize software value.

What you will do

• Develop a portfolio of ~35 enterprise customer accounts with complex needs.
• Regularly engage accounts to gather usage intelligence, coach best practices, and determine valuable features/services.
• Build and maintain senior-level relationships while delivering premium experiences.
• Collaborate on out-of-the-box solutions to increase product value and improve customer experience.
• Analyze user engagement data, report KPIs, and segment customers for up-sell/cross-sell opportunities.
• Mentor new hires and non-Enterprise Success Team members.

Requirements

• 4+ years in account/project management in customer-facing roles.
• Proven multi-tasking with strong attention to detail.
• Self-starter thriving in fast-paced environments, with leadership and collaboration skills.
• Interest in project management and data analysis.
• Strong communication and organizational skills.
• <15% travel nationwide.

Culture & Benefits

• Flextime, flexible time off, comprehensive onboarding, leadership training, peer recognition via Bonusly.
• Holistic health benefits: company-paid medical/dental/vision (100% employer-paid options), FSA/HSA, 401k match, telehealth, One Medical.
• Life stage support: parental leave, up to $20k fertility/surrogacy/adoption reimbursement, Maven Maternity/Milk, pet insurance, legal/financial planning.