Operations Manager (Engineering)

TL;DR

Operations Manager (Engineering): Overseeing employee lifecycle and field operations for elevator services in Edmonton and Northern Alberta with an accent on safety culture, regulatory compliance, and budget management. Focus on managing unionized labor forces, ensuring adherence to CSA B44 codes, and optimizing resource allocation for repair delivery.

Location: Edmonton, Alberta, Canada (requires travel to Northern Alberta and NWT)

Company

hirify.global is a global leader in the installation, maintenance, and modernization of elevators and escalators.

What you will do

• Manage the full employee lifecycle, including hiring, performance evaluations, coaching, and development plans for direct reports.
• Foster a safety-first culture through regular audits, strict compliance with internal programs, and leading safety training sessions (e.g., Toolbox Talks).
• Direct field labor and support personnel to meet customer expectations for scheduling and repair delivery.
• Manage departmental budgets, costs, and resource allocation to ensure profitability.
• Build and maintain relationships with key stakeholders and resolve customer issues efficiently.
• Ensure all work processes meet quality standards and comply with federal, provincial, and local elevator industry codes.

Requirements

• Minimum of 5 years of experience in operational or field management, preferably in the elevator industry or a technical field.
• Proven track record in people management and leading diverse teams to deliver excellent service.
• Strong financial acumen with experience in budget management and cost control.
• Ability to interpret technical specifications with strong mechanical and electrical comprehension.
• Knowledge of CSA B44 and Alberta Safety Codes Act requirements.
• Experience working in a unionized environment and managing collective agreements.
• Valid driver’s license and ability to travel within Edmonton and remote locations in Northern Alberta/NWT.

Culture & Benefits

• Comprehensive health coverage including dental, vision, and extended health care.
• Financial security through a company pension and life insurance.
• Support systems such as a Wellness Program and Employee Assistance Program (EAP).
• Paid time off and competitive salary with bonus plans for all positions.
• Practical perks including on-site parking.