Sr. AI Interaction Designer (AI)

TL;DR

Sr. AI Interaction Designer (AI): Leading the design of intelligent interaction models for global enterprises to automate QA and measure ROI with an accent on vertical-specific enrichments and high-fidelity logic. Focus on translating complex business requirements into buildable AI configurations and correlating interaction data to tangible business outcomes like Revenue and Retention.

Location: Remote (US)

Salary: $95,000 - $113,000

Company

hirify.global is an enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines.

What you will do

• Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents.
• Design sophisticated logic that balances rigid compliance needs with nuanced sentiment and soft skills analysis.
• Own end-to-end POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation.
• Partner with Sales Engineers during discovery and demos to translate complex requirements into AI configurations.
• Build interaction models that correlate data to high-dollar ROI stories (Revenue, Retention, Registration).
• Audit and resolve complex accuracy issues in voice and text analytics to ensure a high-performance data foundation.

Requirements

• 4+ years of experience in Conversation Intelligence or Speech Analytics.
• Proficiency in translating unique business logic into sophisticated points of interest and automated scoring models.
• Demonstrated ability to correlate interaction data to tangible business outcomes.
• Deep understanding of contact center industry KPIs such as AHT, CSAT, and FCR.
• Strong project management skills to handle complex deal cycles and stakeholder expectations.
• Must be based in the United States

Culture & Benefits

• Competitive compensation including base pay, performance incentives, and equity ownership.
• Comprehensive medical, dental, and vision insurance options for employees and dependents.
• Unlimited flexible PTO, 10 company holidays, and an annual company-wide Winter Break.
• 401(k) retirement savings plan.
• Quarterly Lifestyle Spending Account for wellness, learning, and personal growth.
• Monthly mobile and internet stipends to support remote work.