Software Support Engineer

TL;DR

Software Support Engineer (FulfillX): Supporting active customer sites with the FulfillX software platform to ensure maximum system availability and stability with an accent on troubleshooting and rapid issue resolution. Focus on triaging tickets, coordinating patch deployments, and providing critical feedback to the software engineering team for product improvement.

Location: On-site Cincinnati

Company

hirify.global provides automated logistics and software solutions through its FulfillX product line.

What you will do

• Support active customer sites utilizing the FulfillX software platform to ensure high system stability.
• Troubleshoot, triage, and resolve technical tickets with speed and accuracy.
• Coordinate the deployment of patches and upgrades within customer environments.
• Act as a primary customer-facing point of contact, providing professional technical support.
• Collaborate with the software engineering team by providing feedback on customer satisfaction and product quality.

Requirements

• Location: Must be based in Cincinnati (On-site)
• Strong communication and customer service skills for client-facing interactions.
• Proven troubleshooting and organizational skills.
• Ability to manage technical issues and drive continuous improvement of the software product.