Field Operations Contractor (Hospitality)

TL;DR

Field Operations Contractor (Hospitality): Supporting the NYC market rollout of a loyalty and payments platform by installing software/hardware and onboarding restaurant partners with an accent on partner training and technical setup. Focus on ensuring smooth go-live experiences, troubleshooting real-time issues, and driving product adoption among restaurant staff.

Location: Must be based in NYC and have reliable access to transit

Salary: $25–$35/hour

Company

A loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

What you will do

• Coordinate on-site installations and onboarding for new restaurant partners.
• Set up hardware and software according to site-specific requirements.
• Train front-of-house staff and management on product usage and best practices.
• Act as a trusted point of contact for operators during and after launch.
• Troubleshoot issues in real-time and relay insights to the internal team.
• Maintain post-launch momentum to ensure product adoption and partner satisfaction.

Requirements

• Experience working in or closely with the hospitality industry (restaurants, tech vendors, POS providers).
• Tech-savvy ability to quickly learn and support new systems.
• Currently based in NYC with reliable access to transit.
• Strong communication skills to build rapport with operators and staff.
• Flexible availability to adapt to changing field needs, including early mornings or evenings.
• Organized, hands-on approach to field operations.

Culture & Benefits

• Competitive hourly compensation.
• Potential for continued engagement depending on performance and market growth.
• Opportunity to work with an elite team backed by top-tier investors like a16z and Union Square Ventures.
• Collaborative environment focused on growth and excellence.