Customer Success Manager (HRTech)

TL;DR

Customer Success Manager (HRTech): Managing customer health, retention, and growth for a global HR platform with an accent on global employment compliance and payroll. Focus on driving customer activation, identifying expansion opportunities, and acting as a trusted advisor for global mobility.

Location: Remote (Must be based in Mexico, Argentina, Brazil, Colombia, Peru, Chile, or Uruguay)

Company

hirify.global is an all-in-one global HR platform simplifying hiring, compliance, payroll, and benefits management for companies worldwide.

What you will do

• Own customer health and retention strategies for a defined portfolio to ensure consistent value realization.
• Partner cross-functionally with Support, Payroll, and Finance to resolve client experience issues.
• Accelerate customer activation by removing operational blockers to reduce time-to-value.
• Identify and drive strategic expansion opportunities across products and countries.
• Act as a trusted advisor on global employment practices and country-specific regulations.
• Collect and provide structured client feedback to influence the product roadmap.

Requirements

• At least 3 years of experience in Account Management or Customer Success, preferably in SaaS.
• At least 2 years of experience in global HR, Payroll, or Global Mobility.
• Must be based in one of the supported AMER countries (LATAM).
• Strong strategic thinking and clear communication skills for a global environment.
• Ability to work independently and autonomously in a remote setup.

Culture & Benefits

• 100% remote work environment.
• Competitive compensation and top-of-the-range work equipment.
• PTO regulated by local statutory laws.
• Early-stage startup culture with high growth potential and influence.
• Diversity and inclusion-focused environment.