Fraud Prevention Operations Manager (Fintech)

TL;DR

Fraud Prevention Operations Manager (Fintech): Translating fraud prevention strategy into a high-performing operation across IDV, KYC, and Investigations with an accent on operational guardrails and team building. Focus on optimizing loss percentages, reducing account takeover rates, and designing scalable risk mitigation tools.

Location: Must have deep understanding of the Colombian financial system and regulatory constraints

Company

hirify.global is a leading Colombian financial platform and Buy Now, Pay Later provider that has secured regulatory approval to operate as a bank.

What you will do

• Own the operational execution of the fraud strategy to meet targets for loss percentages, Account Takeover (ATO) rates, and False Positive Rates (FPR).
• Implement and standardize governance, documentation, and operational rituals for fraud prevention.
• Build and stabilize the unit structure, including Supervisors, Analysts, and QA, establishing clear roles and development paths.
• Lead the rollout and hypercare of new controls, policies, and risk tools.
• Collaborate with Product, Risk, and Engineering teams to provide insights for refining automated fraud controls.

Requirements

• Proven experience leading supervisors and large-scale operational teams within Fraud, Risk, or Compliance.
• Hands-on experience with Identity Verification (IDV), Know Your Customer (KYC/KYP), and complex fraud investigations.
• Deep understanding of the Colombian financial system and associated regulatory constraints.
• Expertise in implementing standard management structures, monitoring KPIs, and achieving SLAs.
• Analytical mindset with the ability to perform root-cause analysis on complex fraud data.
• Experience in change management and executing technical rollouts of risk mitigation tools.

Nice to have

• Proficiency in SQL for data analysis and technical assessments.

Culture & Benefits

• Meaningful equity and ownership in a fast-scaling fintech company.
• Competitive salary and benefits package.
• Opportunity to work with a world-class international team of top-tier talent.
• High-impact role contributing to the transformation of the Latin American financial ecosystem.

Hiring process

• People Interview: 30-minute conversation with a recruiter.
• Technical Assessment: 30-minute SQL skills evaluation.
• Initial Interview: 45-minute deep dive with the hiring manager.
• Case Study: Real-world challenge to be completed within 3-5 days.
• Final Interview: Alignment on expectations and culture fit with the Co-Founder.