QA and Release Manager (CPQ)

TL;DR

QA and Release Manager (CPQ): Owning quality and release lifecycle across CPQ product and client implementations with an accent on strategy, governance, and team enablement in fast-paced CI/CD environment. Focus on planning and leading major client version upgrades, hands-on UAT/production deployments, and driving AI adoption in QA processes.

Location: Eastern Europe (Remote), overlap with UK/Europe distributed teams. Shift work including weekends required.

Company

Innovative provider of commercial software for IT Service Providers in managed services and cloud computing, leveraging AI for continuous improvement.

What you will do

• Define QA & Release strategy, standards, metrics, and tooling; lead hiring, coaching, and performance reviews for distributed team.
• Own release lifecycle, cadence, branching, hotfixes, and sign-offs across product and client streams; enforce ITIL processes and SLA adherence.
• Plan and execute major client version upgrades including roadmaps, cutovers, rollbacks, and post-upgrade validation; coordinate cross-functional dependencies.
• Perform hands-on UAT/production deployments, client requirement gathering, and test plan authoring as needed.
• Act as client-facing escalation point; represent QA in senior communications and planning.
• Drive automation strategy, AI/Xray adoption, risk management, and continuous improvement through metrics and root-cause analysis.

Requirements

• 7+ years in software testing/QA including SaaS; 3+ years in QA/Release Manager role leading distributed teams
• Proven experience leading major enterprise client version upgrades across UAT/Production with roadmaps, cutovers, and validation
• Hands-on with UAT/production deployments, client test plans, release management end-to-end, Git branching, CI/CD (TeamCity/Octopus/Bitbucket)
• Automated testing (Cypress/Playwright/Selenium), API testing, SQL; Jira/Confluence/Xray; ITIL, Agile/DevOps
• Technical background (.NET/C# preferred), AI tools experience, client-facing communications, risk management, and quality improvements
• Degree/certifications (CS/Engineering; ITIL/ISTQB preferred)

Nice to have

• CPQ, quote-to-cash, or enterprise integrations (Salesforce/Dynamics/SAP/ERP)
• .NET/C#/React ecosystem; ITIL v4/ISTQB Advanced
• Infrastructure/middleware upgrades in releases

Culture & Benefits

• Empowering leadership through delegation and ownership; hands-on execution when needed
• Global distributed teams with focus on collaboration, continuous learning, and AI adoption
• Equal opportunity employer committed to diversity and merit-based decisions
• Background checks as part of hiring process