Staff Engagement Manager (Software)

TL;DR

Staff Engagement Manager (Software): Managing the intake and relationship between Enterprise Technology and internal stakeholders to solve large-scale business problems with an accent on business problem analysis and ROI. Focus on bridging the gap between business needs and technical solutions, managing roadmaps, and ensuring alignment with OKRs.

Location: Remote, must be based in Colombia

Company

hirify.global is a cloud communications platform that empowers businesses to craft personalized customer experiences through innovative developer tools.

What you will do

• Serve as the primary point of contact for key enterprise stakeholders, building and maintaining strong relationships.
• Analyze business problems to determine value and ROI to justify further solution analysis.
• Partner with Product Management, Business Analysis, and Agile Services to drive problem statements through to solution.
• Own the interaction between ET and stakeholders, managing expectations on SLAs and next steps.
• Communicate business trends and problems to the wider engagement team to ensure organizational awareness.
• Monitor and report on key metrics to ensure alignment with OKRs, security improvements, and business transformation.

Requirements

• Must be based in Colombia.
• English: Advanced or Bilingual level required.
• Solid understanding of Business Analysis and Product Ownership.
• Ability to produce business impact assessments and portfolio-level roadmaps.
• Strong technical communication skills to converse credibly with engineers.
• Ability to communicate complex news to leaders and peers effectively.

Nice to have

• 7+ years of experience in customer-facing roles within technology or software companies.
• Experience working with C-suite executives and Directors.
• Ability to build efficient processes and navigate organizational bureaucracy.
• Experience with Scrum practices.

Culture & Benefits

• Remote-first work culture with a focus on global inclusion and connection.
• Competitive pay and retirement savings program.
• Generous time off, including parental and wellness leave.
• Comprehensive healthcare benefits.
• Support for volunteering and community donation efforts.