IT Service Desk Specialist

TL;DR

IT Service Desk Specialist (IT Support): Providing first-line technical support and managing day-to-day IT operations with an accent on incident troubleshooting and user account management. Focus on resolving hardware/software issues and optimizing service quality through documentation and collaboration.

Company

hirify.global is a global e-commerce leader serving millions of customers with a vast selection of products.

What you will do

• Handle incidents and service requests via ticketing systems, troubleshooting and escalating issues.
• Provide technical support for hardware, software, and network-related problems.
• Manage user accounts and permissions in Active Directory and Exchange.
• Communicate with users to provide guidance and updates during issue resolution.
• Document solutions and actions to support internal knowledge sharing.
• Collaborate with internal IT teams to identify recurring issues and improve service quality.

Requirements

• Experience in an IT support or service desk role.
• Familiarity with ticketing systems such as Jira Service Management.
• Experience with Active Directory and Exchange administration.
• Good knowledge of Microsoft tools (Teams, Outlook).
• Strong English communication skills.
• Willingness to work in a 24/7 shift environment (including nights, weekends, and holidays).

Nice to have

• Experience with Atlassian tools (Jira, Confluence).

Culture & Benefits

• Private medical subscription and meal tickets.
• 20% discount on hirify.global products and vacation vouchers.
• On-site massage and professional development opportunities.
• 23 vacation days per year.

Hiring process

• An assessment will be part of the recruitment process.