Transfers Out Senior Analyst

TL;DR

Transfers Out Senior Analyst (Fintech): Cleansing data and improving reporting for the transfers out department with an accent on FCA compliance, process risks, and audit management. Focus on implementing RPA changes, analyzing complaints and breaches, and using AI and VBA macros for automation and efficiency.

Hybrid working in Manchester with a minimum of 60% of working time per month in the office; initial full-time office for new starters.

Company

One of the UK’s fastest-growing investment platform businesses managing over £108.7 billion in assets for 723,000 customers.

What you will do

• Cleanse data and improve reports to provide quality management information on transfers out.
• Assess aged cases, escalate issues, and ensure FCA data requirements are met.
• Review processes for risks, controls, trends, and improvements.
• Collaborate on RPA implementation and organize departmental audits.
• Review CASS breaches and complaints to identify systemic causes and training needs.
• Contribute to projects, operational resilience, and relationships with counterparties.

Requirements

• Located in or able to work hybrid from Manchester office (60% time).
• Strong management, leadership, and relationship-building skills.
• Excellent communication, planning, organization, and time management.
• Skilled in report writing, risk management, and data analysis.
• Knowledge of HMRC rules, pension legislation, customer service, and compliance.
• Experience with macros, VBA automation, AI integration, and MS Office (Excel).
• Numerate, customer-focused, with problem-solving abilities.

Culture & Benefits

• Competitive salary, discretionary bonus, and share schemes.
• 26 days holiday + buy/sell, 7% pension with matched contributions.
• Health Cash Plan, discounted private healthcare, free onsite gym.
• Enhanced family leave, travel/bike loans, Employee Assistance Programme.
• Regular social events, learning opportunities, casual dress code.
• Friendly, supportive team; recognised as Great Place to Work.