Product Quality & Insights Specialist (E-commerce)

TL;DR

Product Quality & Insights Specialist (E-commerce): Ensuring high quality standards for consumer and distributor experiences by monitoring product performance and managing feedback loops with an accent on data-driven decision making. Focus on conducting quality audits, performing root cause analysis, and utilizing BI tools to drive continuous product improvement.

Location: Hybrid (2-3 days per week at HQ in Amsterdam, Netherlands)

Company

hirify.global is an award-winning tech scale-up revolutionizing how people discover and book tickets for museums, shows, and attractions worldwide.

What you will do

• Own product quality assurance processes to ensure all published products meet hirify.global quality standards.
• Monitor product quality from customer and distributor perspectives using metrics like contact rate, refund rate, and NPS.
• Conduct regular quality audits and lead root cause analysis to resolve quality issues.
• Collaborate with Configuration Management, Merchandising, and Supply teams to maintain quality standards.
• Generate reports and actionable insights using BI tools like Looker to drive organizational learning.
• Participate in and eventually lead Product Decision Board sessions to escalate and solve critical quality issues.

Requirements

• 2+ years of experience in operations or specialist roles.
• Must be based in the Netherlands.
• Strong analytical skills and experience building reports/dashboards in BI tools (e.g., Looker).
• Excellent oral and written communication skills for explaining actionable insights.
• Ability to thrive in a startup/scale-up environment, working independently and taking ownership.

Nice to have

• Prior experience in e-commerce.

Culture & Benefits

• Energetic, international work environment with a welcoming office in central Amsterdam.
• Annual company getaways and various sociable company events.
• Mental health support through OpenUp and a daily fresh lunch buffet.
• Comprehensive sports activities including free gym, running sessions, and climbing.
• Pension contribution, travel compensation, and a 20% employee discount for museums and venues worldwide.