Technical Support

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Colombia

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support (Cisco/F5 networking): Troubleshooting desktop hardware, software, network systems, and sophisticated customer environments with an accent on Cisco Nexus and IOS technologies, F5 ASM and LTM configuration, and SLA-based issue resolution. Focus on diagnosing escalated incidents, performing installations and infrastructure changes, supporting data backup and restore, and coordinating resolution across technical teams.

Location: Bogota, Cundinamarca, Colombia

Company

hirify.global operates and reimagines mission-critical technology systems for leading businesses, using technical expertise and AI-powered insights to support business outcomes.

What you will do

Diagnose and resolve desktop hardware, software, equipment, and systems issues.
Provide technical assistance to internal and external users and support customer installations and training.
Respond to escalated issues and report design flaws, reliability problems, maintenance issues, and bugs.
Perform installations, moves, adds, and changes, along with data backup and restore activities where required.
Coordinate with local, regional, and cross-functional technical teams to ensure issues are actively resolved within service-level objectives.

Requirements

0–3 years of experience in customer service or technical support.
Experience with Cisco Nexus and IOS technologies.
Experience configuring and troubleshooting F5 ASM and LTM.
Customer-focused approach, growth mindset, and ability to work inclusively with others.

Nice to have

Cisco certification.
Experience with network automation or scripting.

Culture & Benefits

Full-time role with a supportive, inclusive, and collaborative work environment.
Technical training, including cloud technology, and free certifications.
Career development through personalized goals, continuous feedback, coaching, and hands-on learning.
Access to certification opportunities involving Microsoft, Google, and Amazon.
Well-being programs supporting financial, mental, physical, and social health.

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