Technical Support (Networking)

TL;DR

Technical Support (Networking): Providing expert technical assistance and troubleshooting for complex hardware and software systems with an accent on Cisco and F5 network infrastructure. Focus on diagnosing critical design flaws, performing system maintenance, and ensuring high-quality service delivery for enterprise clients.

Location: Bogota, Colombia (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems for the world’s leading businesses.

What you will do

• Diagnose and resolve complex desktop hardware and software issues.
• Respond to escalated technical issues and report critical design flaws or bugs.
• Perform installations, moves, adds, and changes (IMAC) for client accounts.
• Manage data backup and restore processes for specific client environments.
• Collaborate with regional infrastructure teams to ensure efficient problem resolution.
• Provide world-class technical support and training to customers.

Requirements

• 0-3 years of experience in Customer Service or Technical Support.
• Proficiency with Cisco Nexus and IOS technologies.
• Experience with F5 ASM and LTM configuration and troubleshooting.
• Strong customer-focused mindset and growth-oriented attitude.
• Ability to work in a hybrid environment in Bogota, Colombia.

Nice to have

• Cisco certifications.
• Experience with network automation and scripting.

Culture & Benefits

• Access to extensive technical training and free certifications (Cloud, etc.).
• Supportive, inclusive culture focused on employee well-being and belonging.
• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs covering financial, mental, and physical health.
• Clear career development paths with personalized goals and continuous feedback.