Technical Support Engineer (Healthcare/EdTech)

TL;DR

Technical Support Engineer (Healthcare/EdTech): Diagnosing and resolving complex software and hardware issues for mission-critical environments in healthcare, higher education, and corporate campuses with an accent on technical troubleshooting and customer relationship management. Focus on solving complex software/hardware defects, optimizing support processes, and ensuring maximum value from technology investments.

Location: Must be based in Atlanta, GA or Scottsdale, AZ

Company

Industry leader providing integrated technology solutions for education, healthcare, and business campuses worldwide.

What you will do

• Troubleshoot software and hardware issues across the product portfolio for diverse client environments.
• Collaborate with internal engineering and product teams to resolve escalated cases.
• Document technical solutions and contribute to the internal knowledge base for team efficiency.
• Drive process improvements to enhance overall support delivery and customer satisfaction.
• Act as a trusted technical advisor for customers operating in mission-critical environments.

Requirements

• 2-4 years of technical support or software troubleshooting experience.
• Practical experience in IT, Engineering, or a related technical field.
• Proficiency with SQL databases and basic query writing.
• Familiarity with Windows and/or Linux server environments.
• Understanding of web technologies including HTTP/HTTPS and APIs.
• Excellent written and verbal communication skills for explaining technical concepts to non-technical users.

Nice to have

• Bachelor's degree in Computer Science or a related field.
• Experience in healthcare, higher education, or financial services technology.
• Knowledge of payment processing systems and PCI compliance.
• Understanding of network fundamentals such as TCP/IP, DNS, and firewalls.

Culture & Benefits

• Robust health, dental, and vision insurance plans effective on the first day.
• Matched 401(k) and employee stock purchase plan.
• Flexible spending account (FSA) or health savings account (HSA).
• Flexible time off, including paid holidays and volunteer time.
• Employer-paid life, AD&D, and short-term/long-term disability insurance.