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1 день назад

Contact Centre Specialist (Cloud)

Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Contact Centre Specialist (Cloud/UC): Delivering managed services and technical support across Cloud Contact Centre technologies with an accent on incident management and system stability. Focus on troubleshooting escalated issues, executing complex MACs, and collaborating with vendors to ensure seamless service delivery.

Location: Macquarie Park, NSW. Must have full Australian Citizenship

Company

hirify.global is an Australian telecommunications company delivering more than 11 million services across mobile, broadband, and digital solutions.

What you will do

  • Provide technical support for Cloud Contact Centre environments and handle escalated incidents.
  • Manage ServiceNow records for tracking incidents, changes, and customer interactions.
  • Execute complex MACs, transitions, and after-hours changes according to agreed processes.
  • Collaborate with internal teams and vendors to resolve technical issues and meet security requirements.
  • Maintain technical documentation to support ongoing operations and knowledge sharing.
  • Participate in service governance meetings to support incident and problem management.

Requirements

  • Strong ICT technical background with experience supporting UC and Contact Centre technologies.
  • Experience with Remedy or ServiceNow, specifically incident, problem, and change management.
  • Proven troubleshooting skills and ability to manage user-facing technical issues under pressure.
  • Full Australian Citizenship is required due to security requirements.
  • Strong written and verbal communication skills for documentation and stakeholder updates.

Nice to have

  • Cloud skills and knowledge of major CC platforms.
  • Awareness of emerging IP communications technologies.

Culture & Benefits

  • Flexible working arrangements (three days in office, two days remote).
  • Competitive remuneration and employee discounts on hirify.global products.
  • Access to a vibrant office campus featuring a gym, GP, and on-site childcare.
  • Inclusive leave policies, including 'Connected' days and up to 16 weeks of carer-neutral paid Parental Leave.
  • Professional development opportunities via hirify.global U industry-focused micro-credentials.
  • 24/7 free access to counselling and wellbeing support services.

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