Technical / Desktop Support Analyst (Fintech)

TL;DR

Technical / Desktop Support Analyst (ITSM): Providing end-user technical support and managing desktop infrastructure for hirify.global staff in Australia and New Zealand with an accent on hardware troubleshooting, security compliance, and system administration. Focus on maintaining the Standard Operating Environment, optimizing Asset Management systems, and ensuring high SLA delivery for workplace services.

Location: Hybrid Sydney (AU)

Company

hirify.global is the world’s leading specialist in food & agribusiness banking.

What you will do

• Provide technical telephone, in-person, and remote assistance for end-user devices and applications.
• Ensure desktop infrastructure is secure and conforms to corporate standards and policies to prevent unauthorized access and vulnerabilities.
• Update and maintain Asset Management and CMDB systems to ensure data integrity.
• Manage user queries and coordinate escalations to second and third-line support.
• Support the Mobile Device Management (MDM) system and assist with IT projects.
• Collate statistical information for weekly and monthly service reports.

Requirements

• 2+ years of experience in a Technical Service Desk or Desktop Support role.
• Knowledge of PC hardware support, configuration, and troubleshooting.
• Experience with Microsoft System Centre Configuration Manager (SCCM).
• Technical qualifications in Microsoft technologies.
• Must have valid working rights for Australia.
• Excellent written and verbal communication skills.

Nice to have

• Experience with Active Directory, MS Exchange, and Office 365.
• Knowledge of Windows 11 and Windows Server Administration.

Culture & Benefits

• Inclusive and diverse work environment valuing belonging and positive experiences.
• Hybrid working model allowing for work-from-home flexibility.
• Corporate values focused on being Client Driven, Responsible, Professional, and Cooperative.

Hiring process

• Application review of resumes and covering letters.
• One or more interviews (online or in-person) and potential technical assessment.
• Final offer followed by a mandatory legal screening process.