Amazon Connect Automation Consultant, Quality Assurance (AI)

TL;DR

Amazon Connect Automation Consultant, Quality Assurance (AI): Leading quality assurance for contact center implementations with an accent on Amazon Connect, automated IVR validation, and performance testing. Focus on validating Agentic AI, omni-channel routing, and building automated CI/CD pipelines for cloud deployments.

Location: Remote (Colombia)

Company

hirify.global, part of Accenture, is a leader in AI and Salesforce innovation specializing in generative AI agents and intelligent contact center solutions.

What you will do

• Design and execute comprehensive test plans for Amazon Connect contact flows, including DTMF/ASR and WebRTC connectivity.
• Validate omni-channel routing and Agentic AI/NLU systems using platforms like Agentforce, Bedrock, and Amazon Lex.
• Perform API integration testing using Postman across Amazon Connect, Salesforce CRM, and WFM platforms.
• Define and execute load and performance tests using JMeter, LoadRunner, or NeoLoad to analyze system bottlenecks.
• Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy.
• Analyze quality trends and SLA compliance using Amazon Connect metrics and Contact Lens.

Requirements

• Deep expertise in Amazon Connect testing and automated IVR validation.
• Experience with load and performance testing tools (JMeter, LoadRunner, or NeoLoad).
• Proficiency with AWS services including Lambda, S3, DynamoDB, and IAM.
• Experience with IVR automation tools such as Bespoken, Operata, Cyara, or Hammer.
• Must be based in Colombia.
• Ability to travel up to 25%.

Culture & Benefits

• Remote-first environment with a strong emphasis on team connectivity.
• Flexible working hours based on trust and output rather than strict 9-5 schedules.
• Collaborative culture with open communication and regular town halls.
• Frequent team celebrations, social events, and a fun work atmosphere.
• Opportunities for professional travel to impact clients directly.