IT Field Services Technician II

TL;DR

IT Field Services Technician II (IT Infrastructure): Providing onsite technical support and troubleshooting for hardware, software, and network systems with an accent on resolving business-impacting severity issues. Focus on maintaining IT assets, managing user accounts via Active Directory/Azure, and collaborating with remote teams to ensure optimal system performance.

Location: 100% onsite in Garland, Texas

Salary: $59,800–$74,700 annually

Company

hirify.global operates the world’s largest B2B e-commerce marketplace platform for surplus assets, supporting sustainability by extending asset life and reducing waste.

What you will do

• Provide first and second-level technical support for desktop/laptop systems, printers, and peripherals.
• Troubleshoot account management issues using Active Directory, Azure AD, and MS Exchange.
• Perform level 1 network troubleshooting and assist with server hardware installations.
• Manage and resolve business-impacting severity issues locally and remotely.
• Maintain IT hardware inventory and ensure asset management system accuracy.
• Participate in rotating on-call duties and travel to remote sites as needed (up to 20%).

Requirements

• 3+ years of IT support experience required.
• Must be able to work 100% onsite in Garland, Texas.
• CompTIA A+ certification.
• Experience with Microsoft Endpoint Administration.
• Ability to lift up to 50 lbs and work on equipment mounted on ceilings.
• Excellent written and verbal communication skills.

Nice to have

• Knowledge of ITIL framework.

Culture & Benefits

• Comprehensive healthcare package including medical, dental, vision, and FSAs.
• 401(k) retirement plan.
• Paid time off (PTO) and paid holidays.
• Paid parental leave.
• Life and disability insurance.
• Professional development and tuition assistance.