Customer Support Engineer (Mechatronics)

Location: Migdal HaEmek, Israel; work at customer premises with possible shift work

Company

hirify.global develops and supports advanced systems used across semiconductor manufacturing platforms.

What you will do

• Maintain, qualify, repair, and assist with the installation of hirify.global systems at customer sites.
• Evaluate equipment failures, diagnose problems, identify root causes, and perform appropriate repairs.
• Monitor, maintain, and optimize equipment to improve functionality and prevent failures.
• Advise and train customers on equipment operation, routine maintenance, and corrective actions.
• Prepare technical reports, work orders, procedure updates, handovers, and service documentation.
• Support installation teams with new equipment installations, upgrades, and system relocations across multiple platforms.

Requirements

• Bachelor’s degree in Mechatronics is preferred.
• Hands-on technical work experience or demonstrated practical experience during education.
• Strong problem analysis, technical troubleshooting, and solution-oriented skills.
• Experience working with strict procedures, defined timelines, and changing workloads.
• Proficiency with computer applications, data analysis tools, word processing, spreadsheets, and presentation software.
• Excellent professional communication skills in English and the ability to work at customer premises, including possible shift work.

Culture & Benefits

• Competitive local-market compensation and benefits package.
• Work in a customer-focused organization supporting the installed base of scanners across multiple platforms.
• Collaborate with customers, co-workers, technical experts, and installation teams.
• Operate in a flexible, demanding environment without a fixed 9-to-5 schedule.
• Inclusive and diverse workplace with equal employment opportunities.