Technical Support Representative (POS)

TL;DR

Technical Support Representative (POS): Providing comprehensive support and maintenance for retail POS software and hardware with an accent on troubleshooting terminals, scanners, and networking. Focus on performing remote break-fix repairs and ensuring seamless installation of hardware and software.

Location: Remote (USA)

Company

hirify.global is a technical services provider specializing in support for retail hardware and POS systems.

What you will do

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment including Point of Sale terminals, scanners, scales, printers, drawers, monitors, keyboards, and computers.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Manage time and prioritize tasks independently while maintaining communication with store staff.

Requirements

• Proven experience in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware and its peripherals.
• Proficiency in electronic troubleshooting at the board level and component-level repair for terminals and computers.
• Proficiency in networking.
• Must have own equipment, including dual monitors and a strong wired internet connection.