Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing end-to-end customer engagement and account growth for mid-to-large clients in the analytics and eCommerce sectors with an accent on onboarding and customer education. Focus on monitoring customer health, delivering data-driven insights, and collaborating with Sales and Product teams to ensure long-term value.

Company

hirify.global is a leading provider of data collection tools and datasets for businesses worldwide.

What you will do

• Oversee client relationships from initial onboarding through ongoing support and success.
• Manage comprehensive customer engagement, account management, and education for mid-to-large accounts.
• Support clients across diverse industries and regions, with a specific focus on Europe and Asia.
• Monitor customer health and provide actionable insights to improve outcomes.
• Collaborate closely with Sales and Product teams to drive overall customer success.

Requirements

• 3+ years of experience as a Customer Success Manager within the SaaS industry.
• Proven experience working with mid-to-large clients in Europe and/or Asia.
• Native English speaker.
• Strong analytical abilities and a data-driven approach to provide value to clients.
• Ability to work autonomously and manage multiple clients simultaneously.