обновлено 6 дней назад
Multilingual Customer Support Specialist (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Multilingual Customer Support Specialist (AI): Providing phone and email support for an AI-based sports camera platform with an accent on customer problem-solving, efficient issue resolution, and multilingual communication. Focus on managing support KPIs, escalating customer feedback, and optimizing support processes for football teams and clubs.
Location: Copenhagen, Denmark; on-site
Company
develops AI-based sports camera technology that automatically records matches and training sessions for sports teams worldwide.
What you will do
- Respond clearly and comprehensively to customer requests as a frontline support specialist.
- Resolve customer issues efficiently through phone and email.
- Meet support KPIs for response time, backlog, and customer satisfaction.
- Escalate customer feedback and product issues through established support channels.
- Suggest improvements to customer support processes.
Requirements
- Fluency in at least two of Spanish, Italian, or German is required.
- Fluent written and spoken English required.
- Experience in customer-facing roles and phone- and email-based support.
- Experience with technical or product support.
- Strong written and verbal communication skills.
- Familiarity with customer service tools, a structured approach, and the ability to adapt to constant change.
Culture & Benefits
- Collaborative environment focused on customer centricity, ownership, initiative, and continuous learning.
- Copenhagen office with an indoor ball court, rooftop terrace, and equipped gym.
- Inclusive workplace welcoming applicants from diverse backgrounds.
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