Lead Customer Service Engineer (Aerospace)

TL;DR

Lead Customer Service Engineer (Aerospace/FEA): Deploying major consulting projects and providing technical support for structural analysis software in the aerospace and defense sectors with an accent on FEM workflows and complex simulations. Focus on delivering product training, creating technical content, and integrating AI/ML techniques to optimize engineering workflows.

Location: Job location will be in Rome; must be available to work on customer sites

Company

hirify.global is a global leader in electronic design automation (EDA) and intellectual property (IP) software.

What you will do

• Deploy major consulting projects by understanding customer requirements and presenting sophisticated solutions.
• Deliver product training and live demonstrations for both pre-sales and post-sales customers.
• Support and contribute to customer-funded professional services projects involving MSC software.
• Create technical knowledge content, including how-to articles, presentations, and videos.
• Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.

Requirements

• Minimum 3 years of experience in a similar technical environment.
• Proficiency in MSC Software products, specifically Nastran and Patran.
• Strong knowledge of aerospace and/or defence industry processes.
• Expertise in structural analysis, including static, dynamic, multi-body, and non-linear analysis, and aeroelasticity.
• Italian as mother tongue and excellent command of English (C1).
• Based in Rome and available to work on customer sites.

Nice to have

• Experience with MARC or ADAMS.
• Programming skills in Python or other scripting languages.
• Ability to apply AI and machine learning techniques to enhance FEM workflows (optimization, predictive modeling, automated meshing).