Senior Observability Engineer (SaaS)

TL;DR

Senior Observability Engineer (SaaS): Designing, building, and operating a central observability platform based on the Grafana stack on Kubernetes with an accent on platform reliability, automation, and AI-assisted insights. Focus on defining standards for telemetry, scaling multi-tenant infrastructure, and enabling cross-functional teams through self-service capabilities.

Location: Hybrid options, remote work is only available within the EU. Offices in Munich (Germany) and Timisoara (Romania).

Company

hirify.global is a market leader in B2B Workforce Management Software, listed on SDAX and TecDAX, focusing on optimizing the balance between profitability and people.

What you will do

• Design, scale, and operate the central observability stack (Grafana, Loki, Tempo, Prometheus/Mimir) on Kubernetes across multiple cloud providers.
• Analyze stakeholder requirements to develop the observability roadmap and translate them into clear priorities and user stories.
• Automate routine operations, provisioning, and capacity checks to reduce manual overhead and increase reliability.
• Define and evolve global standards for metrics, logs, traces, and alerting patterns to enable self-service for product teams.
• Implement and operate AI observability components and evaluate AI-assisted diagnostics for incident response.
• Ensure security, compliance, and cost-effectiveness through RBAC, tenant isolation, and cardinality guardrails.

Requirements

• Proven background as an Observability, SRE, or Platform Engineer in cloud-native environments.
• Deep expertise with the Grafana stack (Prometheus, Mimir, Loki, Tempo) in production at scale.
• Strong proficiency with Kubernetes, microservices, and modern instrumentation including OpenTelemetry.
• Experience operating a multi-tenant observability platform within a SaaS context.
• Ability to align technical roadmaps with business goals and communicate effectively with engineering stakeholders.
• Must be based within the EU for remote arrangements.

Nice to have

• Exposure to Langfuse or Clickhouse.
• Experience with major cloud hyper-scalers and their native observability services.

Culture & Benefits

• Competitive rewards including profit-sharing and an employee stock program.
• Flexible work culture with hybrid options and 30 days of vacation.
• Structured onboarding and continuous leadership development via the hirify.global Academy.
• Health and wellbeing support, including corporate wellness programs and Wellhub membership.
• Engaging environment featuring seasonal company events, team retreats, and an in-house barista.