SAP Customer Success Manager (ERP)

TL;DR

Customer Success Manager (SAP ERP): Managing post-implementation relationships for VIC customers to drive adoption and satisfaction with an accent on account strategy and customer health monitoring. Focus on optimizing SAP environments, driving renewals, and acting as a trusted advisor for transformational change.

Location: Must be based in Melbourne, VIC (Onsite with travel to customer sites)

Company

A leading SAP Platinum Partner in Australia, New Zealand, and the Philippines specializing in S/4HANA implementations and support services.

What you will do

• Own post-sales relationships to ensure customers achieve desired outcomes with SAP solutions.
• Develop customer success plans, account strategies, and engagement roadmaps.
• Monitor customer health metrics and usage trends to proactively address risks and opportunities.
• Collaborate with Sales and Support teams to drive renewals, upsells, and long-term customer value.
• Act as a trusted advisor, helping customers navigate transformational change and optimize their SAP environments.
• Advocate for customer needs internally to contribute to product and service improvements.

Requirements

• Tertiary qualifications in a technical, business, or software-related field.
• Proven experience in customer success or account management within the enterprise software space.
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS).
• Must be based in Victoria (VIC).
• Visa sponsorship is not available.
• Exceptional written and verbal communication skills in English.

Culture & Benefits

• Opportunity to work with a hands-on team and top industry talent.
• Commitment to a safe, flexible, and respectful environment free from discrimination.
• Diverse and inclusive team culture.
• Role within the region's leading SAP Platinum Partner.