Service Manager (Energy Storage)

TL;DR

Service Manager (Energy Storage): Leading regional service operations for Battery Energy Storage System (BESS) assets under Long-Term Service Agreements (LTSA) with an accent on contractual compliance, safety, and asset performance. Focus on managing O&M supervisors, overseeing subcontractors, and optimizing regional service KPIs.

Location: Hybrid (2-3 days in Office), Amsterdam, Netherlands

Company

hirify.global is a global market leader delivering intelligent energy storage and optimization software for renewables and storage to create a more resilient grid.

What you will do

• Lead, coach, and develop Service O&M Supervisors to ensure high-quality service execution across all sites.
• Manage the execution of Long-Term Service Agreements (LTSAs), ensuring contractual scope and commercial alignment.
• Act as the primary customer interface for regional service operations, managing expectations and escalations.
• Drive regional performance against KPIs, including system availability, safety metrics, and utilization of AI-enabled service tools.
• Coordinate regional resource allocation and manage subcontractor selection, onboarding, and performance.
• Take commercial ownership of service delivery, managing warranty obligations and identifying upsell opportunities.

Requirements

• Bachelor’s degree with 7+ years of experience, or a Master’s degree with 5+ years of relevant experience.
• Proven experience leading service, operations, or O&M teams in a regional or multi-site environment.
• Experience managing LTSAs or long-term service agreements for complex assets.
• Strong commercial and financial understanding, including cost control and warranty management.
• Fluency in English.
• Valid driver’s licence and willingness to travel regionally as required.

Nice to have

• Experience with Battery Energy Storage Systems (BESS) or renewable energy assets.
• Familiarity with CMMS, ticketing systems, or digital service platforms.
• Strong negotiation skills and experience handling complex contractual disputes.
• Relevant safety or technical certifications for industrial service environments.

Culture & Benefits

• Opportunity to work with a Nasdaq-listed global market leader in the energy transition.
• Culture of openness and active listening where diverse perspectives are valued.
• Focus on high-impact, sustainable solutions for a more energy-efficient future.
• Growth-oriented environment promoting an ownership mindset and professional acceleration.