Implementation Manager, Customer Success

TL;DR

Implementation Manager, Customer Success (SaaS): Driving implementations for commercial customers by coordinating cross-functionally across Product, Revenue, and Operations with an accent on deployment lifecycles and activation rates. Focus on managing up to 35 simultaneous deployments, reducing time to value, and ensuring seamless customer onboarding.

Location: Hybrid (3+ days in office). Must be based in or be able to relocate to one of the hub locations: Denver, San Francisco, Nashville, or Santiago.

Salary: $74,000 - $103,000 USD (varies by location)

Company

hirify.global is building a data platform to power safe and fair decisions, helping over 100,000 customers assess risk and ensure compliance in the workplace.

What you will do

• Manage dependencies and project tasks for up to 35 simultaneous customer deployments.
• Lead implementation meetings, oversee account setup, and manage the transition from sales handoff to first invoice.
• Coordinate with internal teams to mitigate deployment risks and reinforce customer buying decisions.
• Drive customers to activate within 60 days and reach 5% of EACV through targeted training and adoption support.
• Analyze deployment progress using reporting tools and identify projects to reduce time to value.

Requirements

• 2+ years of customer service or customer success experience.
• Excellent written, oral, and presentation skills for multi-level organizational communication.
• Ability to manage multiple priorities and projects in a fast-paced, ambiguous environment.
• Must be based in or be able to relocate to a hub location (Denver, San Francisco, Nashville, or Santiago).
• Requirement to work from the office 3+ days a week.

Culture & Benefits

• 100% medical, dental, and vision coverage.
• Flexible PTO policy and monthly wellness stipend.
• Learning and development allowance.
• Competitive cash and equity compensation.
• Relocation stipend available for those moving to a hub location.
• Reimbursement up to $25K for fertility, adoption, and parental planning services.