Customer Support Executive (EV Charging)

TL;DR

Customer Support Executive (EV Charging): Delivering exceptional customer service and technical troubleshooting for EV charging solutions with an accent on hardware and software diagnostics. Focus on resolving Level 1 and Level 2 technical issues and improving the overall customer user experience.

Location: Must be based in the LATAM region

Company

hirify.global is a fast-growing energy infrastructure company dedicated to providing innovative and reliable electric vehicle charging solutions.

What you will do

• Deliver exceptional customer service via phone, email, and live chat to resolve product-related inquiries.
• Conduct remote technical troubleshooting for hardware, software, and connectivity issues with EV charging stations.
• Diagnose and resolve Level 1 and Level 2 technical issues, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions in the support database.
• Collaborate with engineering and product teams to report and resolve recurring technical issues.
• Educate customers on the proper use and maintenance of hirify.global products to enhance user experience.

Requirements

• Minimum 1 year of experience in a customer support role, preferably within the EV charging or a related industry.
• Proven track record of diagnosing and resolving technical issues efficiently.
• Excellent verbal and written communication skills to explain technical concepts to non-technical users.
• Must be based in the LATAM region.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Ability to work independently in a remote team environment.

Culture & Benefits

• Flexible remote work arrangement while supporting customers globally.
• Opportunities for career advancement and professional development within a fast-growing company.
• Inclusive and diverse team environment that values collaboration and innovation.
• Competitive compensation package including performance bonuses.