Customer Experience Specialist

TL;DR

Customer Experience Specialist (Used Car Marketplace): Guiding sellers and dealers through the online platform as first point of contact, supporting their journey, and maintaining dealer standards with an accent on building trust and seamless experiences. Focus on solving challenges creatively, mastering CRM systems, and leveraging AI-powered tools for efficiency.

Location: On-site at Brighton office with flexibility to work from home 1 day per week.

Salary: £25.5K starting

Company

UK’s fastest-growing used car marketplace connecting private sellers with thousands of verified dealers via an online-only technology-led platform.

What you will do

• Build genuine connections with car sellers and dealers via phone, email, or chat, answering questions and fostering trust.
• Find creative solutions to challenges using initiative and problem-solving skills.
• Master CRM systems, ensuring data accuracy and operational efficiency.
• Champion customer needs, continuously improving their platform experience.
• Support seller sales, dealer buying processes, or dealer governance based on your fit.

Requirements

• Genuine enjoyment of helping people with a knack for building rapport.
• Natural communication skills across phone, email, and chat.
• Detail-oriented approach with pride in high-quality work.
• Quick learner comfortable with problem-solving.
• Thrive in collaborative team environments.

Culture & Benefits

• Great work-life balance with standard shifts 8:45am-5:30pm and 1 WFH day per week.
• Seafront Brighton office with social events, drinks, massages, free snacks.
• Stock options, NEST pension, BUPA health insurance with dental and fitness discounts.
• Learning budget for books, courses, conferences; cycle to work scheme.
• Generous parental leave: 6 months full paid maternity, 4 weeks paternity, nursery scheme.
• One paid volunteering day annually.

Hiring process

• Initial 30-min call to discuss experience and hirify.global.
• Team matching based on background and preferences, with insights for final stage.
• 60-min final interview: meet team, role feel, skills assessment including role-play.