Customer Operations Specialist

TL;DR

Customer Operations Specialist (EV Charging): Handle customer inquiries via email, chat, and operational processes with an accent on high-quality support and technical query resolution. Focus on representing the brand on social media, staying updated on product features, and suggesting improvements to the customer ecosystem.

Location: London (GB), hybrid with 2-3 days WFH per week, standard 37.5 hours Monday-Friday

Company

Building the giant virtual EV charging platform with over 1 million connected chargers across web, iOS, Android, and automotive OS, expanding internationally.

What you will do

• Lead customer support for Electroverse: handle sign-up questions, card requests, app feedback via email and chat
• Deliver high-quality care for EV drivers, matching hirify.global service standards
• Dive into technical product aspects to solve customer queries
• Manage social media and brand voice representation
• Stay updated on Electroverse features and releases to inform customers
• Collaborate with the team to understand and improve the customer ecosystem

Requirements

• Based in London office with hybrid WFH option
• Fantastic written communication skills, adaptable tone
• Organized approach to daily operations and flexibility for new tasks
• Comfortable with technical tasks like pulling data from admin portals
• Interest in EVs and EV tech

Culture & Benefits

• Unique culture with autonomy, learning, and quick decision-making
• Ranked UK's top company to work for and top 10 for senior leadership
• Perks including those at Octopus Employee Benefits hub
• Flexible salary discussion based on experience
• Support for accommodations and inclusive hiring

Hiring process

• Up to 4 weeks, flexible around your schedule
• Chat with recruitment team, recruiter support throughout stages
• Contact talent@octoenergy.com for questions