Client Service Manager (Medtech)

TL;DR

Client Service Manager (Medtech): Managing product utilization and patient-centered care outcomes for a hospital client with an accent on nurse engagement, system adoption, and strategic outcome planning. Focus on leading functionality projects, coordinating training programs, and maintaining relationships between hospital staff and internal teams.

Location: Onsite in Miami, FL (VA hospital location). Occasional travel to Bethesda, MD required.

Salary: $65,000 - $75,000 base + annual bonus

Company

GW RhythmX is an AI-native intelligence company revolutionizing healthcare by uniting clinical insight and patient engagement to help health systems deliver precision care.

What you will do

• Build and maintain strong relationships with nursing staff, hospital administrators, and key client contacts.
• Drive product utilization and execute strategic clinical outcomes achievement plans for the account.
• Deliver and support client training programs for assigned facilities.
• Act as the project manager for all system development, content, and configuration requests.
• Monitor system utilization daily to identify and address underutilization areas.
• Serve as the primary onsite contact for triaging hardware and software issues.

Requirements

• Bachelor’s Degree or 4-6 years of military work experience.
• Experience working within a hospital or other healthcare environment is required.
• Must be willing to submit to a federal government background check and regular drug testing.
• Must be able to meet client-specific requirements, including immunizations and screening.
• Flexibility in schedule, including occasional evening and weekend availability.
• Clinical experience and previous project management or training experience are preferred.

Culture & Benefits

• Comprehensive health benefits and fitness reimbursement.
• Savings opportunities with 401(k) and incentive plans.
• Generous paid time away from work and various paid leave programs.
• Cell phone subsidy and casual office environment with snacks and drinks.
• Peer recognition and employee assistance programs.