Lead Business Systems Analyst; Five9 Administrator

TL;DR

Lead Business Systems Analyst (Five9 Administrator): Analysis, design, testing, and implementation of business processes and software applications supporting contact center technology enterprise-wide with an accent on Five9 administration and product ownership. Focus on eliciting requirements, developing functional designs, ensuring process efficiency, and resolving production issues.

Location: Hybrid in Libertyville, IL - minimum 4 days per week in office. Sponsorship to work in the US is not available.

Salary: $109,000 - $155,000 yearly

Company

hirify.global is an independent, employee-owned company that develops, manufactures, and markets healthcare products for ostomy care, continence care, and critical care worldwide.

What you will do

• Analyze current business processes, elicit requirements, develop functional designs, and create reporting for management oversight.
• Translate requirements into test plans, perform unit and integration testing, and ensure processes function as intended.
• Support critical business processes, resolve production issues timely, and maintain documentation like process flows and specifications.
• Train business users on new processes, share best practices, and lead routine process changes and enhancements.
• Build relationships with stakeholders, act as bridge between IT and business, and contribute to technology initiatives roadmap.

Requirements

• Bachelor’s Degree with 8-12 years of related experience.
• Deep knowledge of business processes, application configuration, integrations, and master data in designated function.
• Strong analytical, communication, and business partnering skills; expertise in Visio, Excel for process diagrams and data analysis.
• Knowledge of requirements elicitation techniques like use cases and prototyping.
• Ability to manage multiple priorities in fast-paced environment and ensure data accuracy/confidentiality.

Nice to have

• Current knowledge of business trends and technology developments.
• Financial acumen for cost-benefit analysis.

Culture & Benefits

• Hybrid work environment with 4 days/week in office.
• Competitive pay, corporate bonus plan, health/welfare benefits including medical, dental, vision, disability, parental leaves.
• 401(k) with auto-enrollment, safe harbor matching, ROTH options.
• Paid time off: 11 holidays, vacation based on service, sick days.
• Wellness programs, education/adoption assistance, peer recognition.