Training Delivery Specialist

TL;DR

Training Delivery Specialist: Coach managers on time management, work prioritization, and developing contact center representatives with an accent on coaching techniques, leading team huddles, and building continuous improvement culture. Focus on facilitating group learning sessions, supporting leadership development, and analyzing program results using Excel and PowerPoint.

Location: Onsite in San Antonio, TX 78288, Phoenix, AZ, or Tampa, FL. All work performed onsite. Supplier must provide computer equipment.

Company

hirify.global, a staffing firm providing W2 contract opportunities with visa sponsorship available.

What you will do

• Coach managers on time management, work prioritization, coaching techniques, team huddles, huddle boards, continuous improvement, and recognizing team success.
• Facilitate group learning sessions for front-line managers, individual meetings with mid-level management, and small focus groups for program improvement.
• Support leadership development by coaching directors on program strategies, preparing them for responsibilities, and discussing feedback and performance.
• Communicate program, team, and individual updates via email, documents, and face-to-face meetings.
• Gather, review, analyze, report program results and progress; track outcomes using Microsoft Excel, PowerPoint, and Word.

Requirements

• 1–2 years coaching skills using structured techniques.
• Training and facilitation experience, including small groups.
• Understanding of adult learning principles.
• Strong written and verbal communication and presentation skills.
• Ability to interact with all levels of management and identify performance-driving behaviors.
• Ability to work autonomously.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice to have

• Ability to think abstractly and concretely.
• Strong attention to detail.
• Task-oriented with effective collaboration.
• Comfortable in ambiguous environments.

Culture & Benefits

• Contract role for 12+ months, W2 only, no C2C.
• Work made for hire, adhere to defined plans, processes, and guidelines.
• No handling of confidential supervisory information.