Service Operations Manager (Microsoft)

TL;DR

Service Operations Manager (Microsoft): Managing Customer Service Centre and Employee Experience teams to support and optimize Microsoft environments with an accent on the Azure Well-Architected Framework and operational excellence. Focus on improving service delivery through automation, AI model monitoring, and ensuring reliability across M365 and Azure services.

Location: Fully remote within the UK

Company

hirify.global is a cloud service specialist that designs, implements, and manages multi-cloud solutions, communication tools, and high-performance networking.

What you will do

• Manage the Customer Service Centre (CSC) and Employee Experience (EE) teams to support end-user requests.
• Maintain best practices across security, cost optimization, reliability, and performance using the Azure Well-Architected Framework.
• Oversee the response to incidents and service requests via ServiceNow ITOM.
• Act as Service Owner for new and existing NGMS services, ensuring proactive run and operate activities.
• Drive the continual improvement strategy by identifying automation opportunities and analyzing data sets.
• Lead team triage and resolution processes to ensure seamless operations and efficient service delivery.

Requirements

• Must be based in the UK.
• Certification in AZ-900 (Azure Fundamentals), MD-102 (M365 Endpoint Administrator), and AZ-140 (Azure Virtual Desktop).
• Proficiency with M365 and Azure services, including Entra, Active Directory, Exchange, and Defender.
• Experience with Azure configuration tools including Azure Portal, PowerShell, or Azure CLI.
• Experience configuring PaaS offerings (WebApps, Azure Database services, Containers).
• Strong knowledge of Windows OS and Microsoft server workloads (AD, SQL, IIS).

Culture & Benefits

• 25 days’ holiday plus your birthday off.
• Flexible and virtual working policies to maintain work-life balance.
• Provision of best-of-breed software and hardware for all staff.
• 4x annual salary life assurance and a health cash plan.
• Retail discounts and other perks from major brands.

Hiring process

• Application and initial interview with the TA Team.
• Review and technical/management interview.
• Final hiring decision.