Manager, Observability Architects (Observability)

TL;DR

Manager, Observability Architects (Observability): Leading a team of elite solution experts to guide strategic customers through onboarding and adoption of the Grafana LGTM stack with an accent on customer success, technical leadership, and strategic expansion. Focus on building a new organizational function, mentoring architects, and influencing product direction based on customer feedback.

Location: Remote (US), must be located in PST Timezone

Salary: $235,000 - $286,000 OTE

Company

hirify.global is a remote-first, open-source powerhouse specializing in observability through the Grafana LGTM stack.

What you will do

• Recruit, ramp, and mentor a team of Observability Architects from diverse backgrounds.
• Define and execute impactful customer lifecycle frameworks in collaboration with Engagement Management.
• Employ a servant-based leadership and player/coach approach to balance team needs and field responsibilities.
• Partner with US Sales leadership on customer programs, marketing initiatives, and community events to drive adoption.
• Provide executive sponsorship for key regional accounts and act as a technical thought leader.
• Collaborate with Product Management and Engineering to ensure customer requirements are reflected in the product.

Requirements

• Must be located in the PST Timezone.
• 3+ years of experience leading teams and 5+ years in the high-tech industry (e.g., TAM Manager, SE Manager, Architect).
• Deep operational expertise in the Grafana Platform (LGTM) or competing observability products.
• Direct experience mentoring, developing people, and managing performance.
• First-class written and oral communication skills for remote collaboration.

Nice to have

• Experience in Open Source selling or Cloud-first/Product-led sales go-to-market motions.

Culture & Benefits

• 100% remote, global culture with a focus on transparency, autonomy, and trust.
• Competitive compensation including Restricted Stock Units (RSUs).
• Global annual leave policy of 30 days, including 3 company shutdown days.
• Innovation-driven environment with defined career growth pathways.
• In-person onboarding for new employees to integrate with the team.